Shams Kanani
Senior IT Specialist
Digital Transformation & Process Improvement
Gothenburg, Sweden
About Me
I am a Senior IT Specialist with eight years of experience across software development, automation, platform development, system integrations, and digital transformation. I work where technology, business, and process meet — translating business requirements into scalable technical solutions.
Bridging technology, business, and continuous improvement to create scalable and sustainable solutions.
Digital Transformation
Technology-driven organisational and process improvement, from requirements analysis through to sustainable digital solutions.
Process Improvement
Mapping and analysing processes — including BPMN — to identify inefficiencies and bottlenecks, and to create better ways of working.
Platform & Solution Architecture
Platform architecture and solution design that translate business requirements into scalable technical solutions.
Automation
Automation-driven solutions, automated workflows, and self-service to reduce manual work and improve operational efficiency.
Business & IT Alignment
Business analysis and requirements work that turn business needs into requirements, user stories, and practical solutions.
Relevant
Experience
2024
Senior ServiceNow Developer
Swedish Tax Agency (Skatteverket)
Working closely with business and IT stakeholders in a large and complex public-sector environment, focusing on platform architecture, ITSM, ITAM, and integrations.
2021
Software Developer — Consultant
ATEA
Worked as a ServiceNow Consultant, combining technical delivery with business analysis, stakeholder management, and process improvement.
2018
Software Developer
GKN Aerospace Sweden
Worked within IT Asset Management with a strong focus on process optimisation, automation, and operational efficiency.
Education,
Certification &
Other Works
Bachelor's Degree in Systems Development (Informatics)
University West
2015 — 2018
- Focus on programming, web development, and digital business solutions.
- Requirements engineering, UX design, and the role of IT in organisational development.
- Project work in cross-functional teams and real business assignments with companies.
ServiceNow Platform Practice
ITSM, ITAM, CMDB, Flow Designer, scripting and integrations
Hands-on platform work across public sector, consulting, and aerospace IT.
Process & Automation
BPMN process mapping, REST & Web API integrations
Self-service and automated workflows that reduce manual work and improve efficiency.