Shams Kanani

Professional experience

Eight years across public sector, consulting, and industrial IT.

2024 — Present

Public Sector IT

Senior ServiceNow Developer

Working closely with business and IT stakeholders in a large and complex public-sector environment, focusing on platform architecture, ITSM, ITAM, and integrations.

What I did

  • Lead workshops and analyse business requirements together with business and IT stakeholders.
  • Drive process and platform improvements to deliver scalable and sustainable solutions.
  • Collaborate across multiple teams on platform architecture, ITSM, ITAM, and integrations.

Impact / Results

  • Alignment between business needs and technical delivery.
  • Support for effective platform governance and high data quality.
  • Contribution to successful digital transformation initiatives.

2021 — 2024

ATEA

Software Developer — Consultant

Worked as a ServiceNow Consultant, combining technical delivery with business analysis, stakeholder management, and process improvement.

What I did

  • Took technical lead in customer engagements, guiding stakeholders and development teams towards shared goals and successful delivery.
  • Acted as a technical advisor and sounding board, translating business needs into requirements, user stories, and scalable solutions.
  • Led ServiceNow implementations across ITSM, ITAM, CMDB, Flow Designer, scripting, and integrations.

Impact / Results

  • Contributed to process improvements, automation initiatives, and digital transformation.
  • Shared direction across stakeholders and development teams in customer engagements.

2018 — 2021

GKN Aerospace Sweden

Software Developer

Worked within IT Asset Management with a strong focus on process optimisation, automation, and operational efficiency.

What I did

  • Analysed and mapped IT processes using BPMN to identify inefficiencies, bottlenecks, and opportunities for automation.
  • Designed and implemented automation-driven solutions to reduce manual work.
  • Developed self-service solutions and automated workflows to streamline service delivery.
  • Integrated systems and data through REST and Web APIs to support automated and scalable IT processes.
  • Worked closely with end-users and stakeholders to understand needs and ensure sustainable adoption of new solutions.

Impact / Results

  • Reduced manual work and improved operational efficiency.
  • Improved user experience through self-service and automated workflows.
  • Supported broader digitalisation and process improvement initiatives in the organisation.

Education

2015 — 2018

University West

Bachelor's Degree in Systems Development (Informatics)

  • Bachelor's program in Systems Development with a focus on programming, web development, and digital business solutions.
  • Studies included requirements engineering, UX design, and the role of IT in organizational and societal development.
  • Extensive experience working in projects, cross-functional teams, and real-world business assignments in collaboration with companies.