An IT professional working where technology, business, and process meet.

I am a Senior IT Specialist with eight years of experience in software development, automation, platform development, system integrations, and digital transformation. My work has consistently centred on the same question: how can technology make an organisation work better?

I have worked across manufacturing and aerospace IT, IT consulting, and a large, complex public-sector environment. That range has shaped how I approach problems — I start with the business need, map how work actually flows, and then design a solution that will hold up over time rather than one that only solves today's symptom.

My responsibilities have gradually broadened from building solutions to shaping them: requirements analysis, solution design, platform architecture, workshop facilitation, and cross-functional collaboration. With deep expertise in ServiceNow, IT Service Management, and IT Asset Management, I bridge the gap between business and technology — translating business requirements into scalable technical solutions and strategic initiatives.

I work closely with business users, customers, IT teams, and end-users, and I put real weight on adoption: a solution only creates value once people actually use it. Driving efficiency, improving processes, and delivering sustainable digital solutions that create long-term business value is the thread that runs through all of it.